Following my post last week, all I can say is Be Careful What You Wish For!
Though I definitely did mean everything I said about the importance of putting down the phone and being present, I had no clue I would have a real-time test on it.
Just this past Wednesday, a mere 3 days after I wrote last Sunday’s post, my phone broke. It was physically damaged and I couldn’t connect a charger to it.
My phone is a little over a year old on a 2 year contract. I have been having issues lately with the phone losing battery charge quickly. The second I wasn’t able to charge it, I just knew it would be dead in a matter of hours and I had no plan.
I hit this unexpected bump. I would not be able to make or receive calls. I was nervous I would lose all my apps, photos, and maps. I use a lot of things in my phone to help me navigate the day. I actually am still nervous much of my info was lost even though my provider claimed to backup everything.
By Thursday morning, my phone was dead. I had called customer support the night before and spoke with three people. Only two of which were helpful. I made an appointment to go in a store Thursday after work but that guy was the worst so far. He did not answer my questions or explain my options. Needless to say I was wildly frustrated at this point.
What seemed to make it more stressful was I had plans to take a cross-country roadtrip for the weekend to attend a wedding. What if I needed to reach out to someone? Or they needed me? How would I know where to go?
I really wanted to have my phone for practical and safety reasons. I cane home Thursday and my boyfriend could just tell he needed to step in and help me out. He calmed me down and agreed to walk with me to our local phone store where I could get some answers and have a plan. I love that.
It was the first employee to be kind, empathetic and truly helpful in that store. In that moment I could see the true spirit of great customer service. Oh boy, how people treat one another makes such a difference in this world.
She thoroughly explained my options. She discussed how to file a claim and request a replacement phone be shipped overnight hopefully in time for my trip. She gave me a tip to temporarily transfer service to an old phone on the account so I could at least have access for my trip. I appreciate good people.
Unfortunately the phone did not arrive before the trip so I was pretty limited on the road. My old phone also dies quickly so I used it for basic things. I didn’t spend my weekend on social media or taking photos. I was able to completely focus on being present and not just there. Though frustrating at times, it was all the things I spoke about last week.
When I returned home and got the package, I was annoyed to open the package and see no battery or charger was included. I had to call the insurance company so the can ship the missing products which won’t arrive for a few days.
At this point I am no longer frustrated to tears. I can only laugh because it all seems so ridiculous now. Mainly in retrospect I appreciated the experience. I adapted and feel silly such a simple change threw me for such a loop. God had jokes this week. That’s why sometimes you have to be careful what you wish for!
Have a great week. See you next Sunday!